Our Simple Returns Policy
Before requesting a refund - If you need assistance with installation and/or activation please check our Support Forum or the user manual (Blue button in the lower right corner of the MiniMRP program window) or the Online Help Pages or contact us by email.
Electronically supplied/downloaded software is available as a free trial fully functional for 30 days. We assume you have used the free trial period and you are satisfied that the software meets your requirements before deciding to purchase. If you have not used the free trial period we would suggest you do that BEFORE purchasing. However, you may cancel your order and request a full refund for up to 30 days from the date of purchase.
If you request a refund for electronically supplied software you will be required to immediately stop using the software, uninstall it from any machines where it is installed and destroy any copies of the software you may have made. We may require you to sign a letter confirming you have done that. Additionally we will deactivate any product licence activation codes preventing them being used in future.
If you are not 100% satisfied with any physical goods you can return or exchange it/them for a period of 120 days from the date of purchase. Returned or exchanged products must be returned in the same condition that you received them in the original packaging.
To start the returns process please contact Axis Controls Ltd. at the email address below to request a return.
Refunds will be made to your original payment method.
Axis Controls Ltd. 15 Avondale Road, Cwmbran, NP44 1UD, United Kingdom
A UK Registered Company
Company reg'd. No. 03385764
Sales Tax/VAT No. GB 692 1767 06